Skip to content
Mobile Ki Market Home

Returns and backup

What happens if a phone is not what the listing said.

There are two answers, because there are two kinds of phone on this site. A phone Mobile Ki Market owns and sold you is our responsibility. A phone another seller listed is a deal between you and them, and we were not part of it. Blurring the two would be easier to read and would leave somebody stranded, so they are separate below.

Phones we sold you ourselves

These are the ones marked as ours — you can see them all on our shop. We bought them, we checked them, and we wrote down what we found.

  • Every fault is listed. If you find one we did not write down, you get all your money back. Not a partial refund, not a credit.
  • 15 days of backup from the day you buy. If the phone develops a fault in that window, bring it back.
  • Bring it to the shop, or message us on WhatsApp first if that is easier.

Phones another seller listed

We cannot refund one of these, and it would be dishonest to imply otherwise. We never held the phone, never inspected it, and never took your payment — the money went straight from you to the seller. There is nothing for us to reverse.

What we can do, and do:

  • Report a seller from their listing. If a phone did not match what the listing said, tell us within 48 hours with the listing link. We look into it.
  • We suspend sellers who misrepresent phones. That does not get your money back, and we are not going to pretend it does. It stops it happening to the next person.
  • Leave a review. It stays on the seller’s profile where the next buyer will read it.

How to not need this page

Almost every complaint we hear about could have been avoided in the ten minutes before the money changed hands:

  • Meet in person. Do not send an advance to somebody you have not met.
  • Dial *#06# on the handset and check the IMEI against the listing, and against our IMEI check.
  • Confirm the PTA status yourself. Every listing states it; a non-PTA phone can lose network access and costs money to register.
  • Check the screen, the battery health, the cameras and every port before you pay.
  • If a phone is sold as sealed or under warranty, ask to see the retailer’s warranty card.

Talk to us

Phone or WhatsApp 0327 6572739, email mobilekimarket007@gmail.com, or come to the shop at G-11, Zubair Heights, Kasur.